Customer Relations

Our aim as the ALTUR GROUP is to organize and carry out the customer satisfaction processes in a consistent, systematic, customer-oriented and responsive manner and inform our customers on the company policies we implement in their feedbacks to be able to provide services above the expectations of our customers. 

ALTUR GROUP adopts the feedbacks on the services it offers not as a complaint but as an improvement and development tool forwarded to make corrections on and to take measures for.  All kinds of complained submitted to us by our customers is an opportunity to correct a deficiency in the services we offer.  

To be responsive and fair towards the feedbacks, to focus on the solution by utilizing all the resources within the company and to ensure that the processes are easily applicable and accessible at every stage is the understanding and perception adopted by all the ALTUR employees. 

Our aims are to increase customer satisfaction, to take the necessary action by identifying the improvement and development areas in the business processes and to increase customer loyalty by evaluating the perceived service quality after the improved business processes.

Yasin Albayrak İpek Albayrak Cemil Albayrak Hikmet Albayrak İlknur Albayrak Halil Kemal İbrahim Özkan Engin Koşan Kerim Köseoğlu Ali Tabak Hayri Temiz Yusuf Yazıcı Ömer Kamil Şenol